Shipping policy

We currently ship to Nationwide only. International expansion will follow after our launch phase (first 2,000 pcs).

In-stock orders: processed within 1 business day.
Launch pre-orders / made-to-order (first 2,000 pcs / Size Demand Tracker items): processing up to 3 business days; customers on the pre-sell landing page receive priority dispatch updates.
Orders placed on weekends/holidays start processing the next business day.

Dhaka City (standard): 1–2 business days.
Chittagong City (standard): 2–3 business days.
Same-day Dhaka: Available for orders placed before 2:00 PM (subject to stock & address). Same-day fee applies.

National flat rate: BDT 100 per order.
Free shipping for orders over BDT 1,000.
(These numbers are margins-friendly — tweak if needed.)

All orders ship in premium protective packaging with size tags and care cards. Fragile/extra packaging for gift orders may have a small extra fee.
Orders above BDT 5,000 automatically receive complimentary gift wrap (brand choice).

You’ll receive SMS + email at dispatch with a tracking link and ETA. Tracking updates are pushed until delivery.

Courier will attempt delivery once (first attempt). If undelivered due to incorrect address/no one available, parcel returns to our warehouse.
Reshipment fees apply for returns caused by customer error (wrong address, refusal, repeated unavailability).

For high-value orders (above BDT 8,000) we require a signature on delivery for fraud protection.
If customer requests, we can mark “leave at doorstep” but Shonababu is not liable for theft/damage after delivery confirmation.

Local pickup from our Dhaka warehouse by appointment. Select “Local Pickup” at checkout and bring your order confirmation.

Exchanges accepted within 7 days of delivery for size or defect — item must be unused, with original tags and packaging.
If the return/exchange is our fault (defect/wrong item), we cover return shipping and reship at no cost.
Change of mind / wrong size by customer: customer pays return shipping (unless a promotional return policy states otherwise).
We recommend customers use the Size Demand Tracker / pre-sell sizing guidance before ordering to reduce exchanges.

Delivery windows are estimates. [YourBrand] is not liable for courier strikes, severe weather, or events outside our control. We’ll notify customers of major delays.

By placing an order you accept these shipping terms. Please check delivery details at checkout to avoid delays.